You provide personalized advice to each client. How do you carry out this type of action?
We combine two different strategies. On one hand, our technical and commercial team studies the issues that the client brings to us and provides them with the most suitable solution for their case. On the other hand, we conduct online training sessions aimed at presenting solutions to the problems that professionals encounter in their daily work.
What innovations have you presented this year?
One of the most frequently asked problems was that rust stains on polished marble could not be removed quickly without resorting to rather costly mechanical methods. To solve this type of problem, our R&D&I team developed Oxiclean Ferro. An innovative product that eliminates rust from this type of surface in minutes without affecting its shine.
You have a quite extensive catalog for the stone sector. What will your next contributions to the sector be?
We are working on a very innovative protective product that, without resorting to resins, will protect natural stone surfaces against stains caused by acids, tannins and other substances. Currently the market does not have a solution of this type, so we are confident that it will have great acceptance.
Where are Neoquim’s clients located?
We have clients in this sector throughout the peninsula including the Canary Islands and the Balearic Islands.
In Portugal we are a reference in the stone sector and we are currently working mainly on stone treatment products with Luxembourg, Denmark and Poland.
Why do you think your clients choose your products?
Our clients know that their challenges are our challenges. Our position as manufacturers makes it easy for us to adapt our products to meet our clients’ needs. This flexibility allows our clients to be more competitive, as by using our solutions they reduce their costs.
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